Frequent Questions
Below is a list of Frequent Questions regarding our online bill payment system.
Q. When will my monthly bill be mailed?
A. Bills are typically mailed on the 21st or 22nd of each month. They are due by the 20th of each month.
Q. What is the late charge and when does it apply?
A. Bills are due by the 20th of each month. The late fee is 10% of the balance outstanding.
Q. Can I pay my bill in person at the office?
Yes. Payments are received in the office during normal business hours or in the after hours drop box. These bill payments may be made Check, Money Order, Credit Card or cash. Our office hours are Monday through Friday, 8:30 A.M. to 4:00 P.M.
Q. Can I pay my water bill online?
A. Yes. Our official online payment company is Payclix. You can pay online through Payclix by Credit Card or eCheck. To securely pay your bill online, click the button below:
Pay My Bill Online
Q. Do fees apply if I pay online via Payclix?
A. Yes, there is a small service fee. The fee to pay by credit card is 3.00% of the transaction plus $0.99. The fee to pay by eCheck is $0.99 only. This is a PayClix fee and the District receives no part of this.
Q. Is paying online via Payclix secure?
All Payclix transactions are securely processed using the latest industry technology and protected with up to 256-bit Secure Sockets Layer encryption. You can feel confident that your individual information will be protected when you access your account and your financial information stays safe.
Q. What is an eCheck?
If you have a checking account, you can pay by eCheck using Payclix. An electronic check, or eCheck, is an electronic version of a paper check, used to process a payment online. To make a utility bill payment by eCheck, customers simply provide Payclix with their checking account and routing numbers. Upon payment acceptance by the utility company, Payclix debits the funds directly from the customer’s checking account and deposits the funds directly into the utility’s bank account.
Q. When are Payclix automatic payments processed?
If you sign-up for Payclix’s “Autopay” JITAPS feature, your payment submission is automatically scheduled for payment on the due date set by your utility company. You have the option to set up your information that will generate an email reminder notice 2 days before your payment will be processed. Payments will be charged to the specified account at 12:01 am on the specified payment day.
If your question is not addressed in these frequent questions please contact us at 850-578-3043.