Effective immediately, the following policy will be enforced for all customer accounts:

1. One Month Past Due:
   • A courtesy phone call and written notice will be issued to the account holder.
2. Two Months Past Due
   • If payments has not been received, the water service will be disconnected.
3. Reconnection Services
   • Full payment of the past- due balance and reconnection fee of $50 must be received before service is restored.

Policy Number: UTL-001
Policy Title: Water Service Cut-Off Policy
Effective Date: July 17, 2025
Approved by: Board of Commissioners